Contact alienware software support email windows#
I mean they're typing registry editor paths into Internet Explorer, then Windows Explorer, etc. this is when you find out how truly incompetent/computer-illiterate they truly are. This goes on for weeks until finally you can get them to remote in WHILE you're on the call with them (instead of setting up a time because they will literally never call you back or remote in).
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to once again have them not call or remote in at that designated time. So you have to call them back, explain everything that you explained to the first guy, go through all the troubleshooting steps AGAIN no matter how many times you tell them you already went through all of this, only to get back to "ok sir so let I set up call for remoting to in on the computer ok?". but of course when that time comes around, they don't call or remote in. but of course they have to follow a script and ask if I tried turning it off and on again, then they take me through a dozen more steps, then they say we need to set up a time for them to call and remote in. I might as well have asked my grandmother to fix my computer.Īnyway so I explained that my GPU is bad and provide evidence. I literally had to explain what an SSD was to one of them!! He literally didn't know that an SSD was a hard drive. It's literally like every call you have with them - it's their first time discovering that they sell computers or what a computer even is. Second: Dell tech support is THE most incompetent people I have ever encountered in my entire life. And no, I don't have an accent or anything, I speak perfect English and enunciate my words flawlessly. so conversations go at a snail's pace - because you have to repeat everything 4 times and so do they. First of all, they literally don't have anyone in their technical (or other) support that speaks English natively so you can barely understand them and they can barely understand you. I mean I tried everything imaginable (besides replacing the GPU) to fix this.įinally, I reached out to Dell tech support (Dell owns Alienware) to tell them that my GPU has gone bad. I assumed it was the graphics card going bad from the signs but I spent hours and days and weeks of troubleshooting, testing and researching anyway. then, soon after the glitching, the computer will crash. But right after the warranty ends, literally ALL of our graphics cards go bad within months of each other!!! First the screen starts to glitch with green or purple or red lines (seems to be random) when we do GPU-intensive tasks.
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This ticked my friend off enough so that he cancelled the order and it took them another 3 months to take the charge off his account and they didnt refund any of the interest.For a time. They said they shipped him the Laptop but it never showed up at his house so He called them up, they had shipped using Fed-Ex overnight and when they called him they told him thet the laptop had been stolen at on of fed ex's hubs and they could not replace it or refund his money until Fed-Ex had filed the proper insurance forms. 2 months later the charge was still on his credit card so he called them and they said that they forgot to cacel the order. He went along with this and 2 weeks later they called and said it would be another 6-8 weeks before they could ship it. they then called to tell him that they fell behind in production and it would be 4-6 weeks before he got it. They told him he would have the laptop in his hands in 2-3 weeks. They billed his credit card the day he confirmed the order. A buddy of mine bought one of their laptops $3,000 + (ouch). Yeah, but watch out for their billing practices.